Employee of the Month – Teresa Esche
Get to know Teresa Q&A
What’s your role at The Arc of Gibson County?
As Quality Assurance and Social Service Manager, my key responsibilities are to focus on consumer safety and advocacy, ensure ISDH, BQIS, and CARF Standards are being followed, and oversee the Social Services Department. The Quality Assurance Team interacts with most departments. We ensure processes, procedures, and regulations are being followed through departmental and home audits, CA/PA’s reviews ensuring continuous quality improvement is taking place, follow-ups and trainings. My role in the Social Service Department includes ensuring IPP’s include SMART Goals, and those goals are met and reviewed. We actively pursue opportunities to advocate for our consumers, ensure consumer specific trainings are completed, and consumer services are maximized.
What brought you to The Arc of Gibson County?
I started in this field because I wanted to make a difference in the lives of those with intellectual disabilities.
What do you like most about your job?
Advocating for the consumers and ensuring their safety.
Who’s your role model?
What’s one thing not many people know about you?
I used to be a semi driver.
What’s your favorite thing about working at The Arc of Gibson County?
Seeing the consumers grow and succeed.
What have you gained from working at The Arc of Gibson County?
I have gained an extended family. Each consumer is dear to me and deserves to be loved and cared for. Each one is unique and you can make their lives fun and great or dull and long. Also, I have learned to look at the big picture; it is not just “My Department or Your Department;” we should be thinking “The Arc of Gibson County” as a whole. We are a team and need to function as a team.
What are 3 words you’d use to describe The Arc of Gibson County?
Family, Proactive, and Hard Working
What’s your favorite memory from The Arc of Gibson County?
So many great memories, but the consumers’ success stories are my favorite. I have seen a consumer become financially stable and living on his own and to see another consumer learn to except a touch or hug when at one time, she was not able to do this.
Any advice for current / new staff?
Always remember that you are working for the consumer, so it is about what they want to listen to on the radio or watch on the television, where they want to go…whether you want to go there or not, and each consumer deserves love, respect, and care. Do what you can to make each consumer’s life meaningful and enjoyable through good daily active treatment. Do your job daily as if BQIS or the State Board of Health is looking over your shoulder. Also, be consistent and patient… you will see your consumers grow.